Dark ceramic
Shipping policy
Shipping policy:
- The store does not modify the shipping address and it is delivered to the shipping company as is
- The delivery period within Turkey is from two to four working days, and the delivery period outside Turkey is from one week to fifteen working days.
- The store has the right to change the shipping company, if that is (to speed up the order shipping process, for example)
- After the order has been shipped, the customer cannot modify or cancel it.
- After shipping the order, the order is followed up with the shipping company to ensure it is received on time.
- If the customer did not receive a message with the tracking number, the customer should contact the store on the approved means of communication in order to provide him with the tracking number.
- In the event that the shipment is not received within the specified days, the customer must inform the store within 3 working days through the approved means of communication
- In the event that the shipment is lost (permanently), the store bears full compensation for the shipment.
Return policy
Exchange and Return Policy:
1- Our valued customers can return and replace purchases within one day from the date of receipt in the event that the product has a manufacturing defect, provided that the product is photographed and its pictures sent by e-mail before the return or exchange process.
2- It is required that the purchases be in their original condition upon return or exchange with their cover, and the original purchase invoice must be attached.
3- In the event of replacing purchases through ankara-group .com, and in the event of price differences, the customer will bear the price difference.
4- In the event of returning or exchanging purchases, the customer will bear the shipping fees and payment fees upon receipt if it was paid previously.
